IT/Cloud Technician (Caerphilly) Job Title: IT/Cloud Technician - 1st Line Support Location: Caerphilly, Wales Salary: £28,000 Bonus Job Type: Full-time, Permanent Company Description: Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors. Job Description: Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment. Key Responsibilities: * Provide 1st and 2nd line IT support via phone, email, and remote tools. * Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems. * Perform Microsoft 365 Administration and Cloud troubleshooting. * Configure and maintain PC hardware. * Deliver outstanding customer service and build strong client relationships. * Contribute to team growth through knowledge sharing and collaboration. Required Skills & Experience: * Proven experience in a 1st line support or IT Helpdesk role. * Strong working knowledge of Microsoft 365, Windows OS, and Active Directory. * Experience with PC hardware setup and maintenance. * Excellent communication and problem-solving skills. * A 'hands-on' approach and a proactive attitude towards learning. * A COMPTIA A or MCP qualification is highly desirable, but for the right candidate, the company will fully fund the CompTIA A course and exam. * A valid UK Driving Licence and access to your own vehicle are essential. Benefits: * Clear career progression and salary growth opportunities. * Profit-related bonus. * Life Cover. * 24/7 access to a GP and well-being services. * Opportunities for technical training and formal certifications. * Supportive, collaborative, and employee-focused culture. How to Apply: If you have the skills and passion to thrive in this role, apply today. We are looking for candidates who are ready to invest in their future and grow with a company that truly values its people