Overview
One Stop • 25 Station Road • Permanent • Apply by 14-Sep-2025
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
What is in it for you
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks a little different for each of us. We always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. Talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers, and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please refer to our Careers Page and scroll to the bottom.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
Being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Our colleagues take part in activities such as climbing mountains, running marathons, or organising local raffles to support causes they care about.
Diversity & Inclusion at One Stop
We’re an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Everyone is treated fairly and with respect, and diversity and inclusion are at the heart of our values. As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process to ensure every candidate has a fair opportunity to succeed. For information on accessibility support, please refer to the Careers Page. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please refer to the Careers Page.
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier. Submitting your application promptly is encouraged.*
Responsibilities
* I know my customers and serve them with passion and pride, delivering great natural service.
* I actively encourage customers to provide feedback on their shopping trip through the 'have your say' survey.
* I work across all store areas including online, tills, replenishment, vending and stock routines to meet customer needs.
* Putting into practice the training I have received to ensure we work safely.
* Participating in seasonal, community and charity events to create a welcoming atmosphere.
* Being knowledgeable about store performance and understanding my role in delivering profit.
* Being myself, living our values, making everyone feel welcome and following policies.
* Clocking in and out at the start and end of each shift to ensure accurate pay.
* Keeping myself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products to all customers.
* Responding quickly to assistance calls or interventions on self-service checkouts, and explaining actions to customers.
* Maintaining a clean, tidy and organised store with clear aisles.
* Occasionally carrying responsibility for running the shift in the absence of the Shift Leader and Store Manager.
* Following all training to keep myself, others, and the store safe and compliant.
* If this store has a Post Office Local, duties will include day-to-day Post Office operations and a background check will be required. If checks fail, the offer may be withdrawn.
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