Customer Services Assistant | Tamar Bridge, Plymouth | Part Time | £16,595 – 17,688 per annum, based on a 24-hour week
Tamar Bridge and Torpoint Ferry Joint Committee (TBTF) seek to appoint a Customer Services Assistant to join the team at the Tamar Bridge.
This is an exciting opportunity for a confident individual with good communication skills, with the ability to prioritise varying workloads in a dynamic environment, to provide excellent customer service support.
Are you the right person for the job?
In the first instance, you must be able to demonstrate:
NVQ level 3 in Customer Service or equivalent, or relevant experience
Good levels of literacy and numeracy
Interpersonal skills dealing with customers, suppliers and colleagues
Excellent communication skills
Exceptional customer service skills
Ability to multi-task, organise and prioritise varying workloads
Ability to write clear and accurate reports, letters to customers and other correspondence
Experience of:
Working in a customer service environment
Maintaining/developing systems for record keeping/filing, both electronically and paper-based
Processing and accounting for customer payments
Handling cash
Working with confidential and sensitive information
What will your role look like?
Ensuring high levels of customer service and support are available to our TamarTag electronic tolling scheme and its 58,000 registered account holders
Setting up of new electronic tolling accounts using a dedicated computer system, reviewing toll violation records, monitoring active, dormant & suspended accounts
Filing documentation, either manually or electronically
Receiving and processing payments for new and established tag accounts, direct debit requests, along with BACS or standing orders payments received.
Daily reconciliation of credit/debit card income and performing end of day balancing
Financial administration associated with the tolls taken by booth operators
Respond promptly to all emails and postal requests/enquiries daily
What can you expect in return?
Regular pay award for all employees negotiated by the National Joint Council (NJC)
Local Government Pension Scheme – employer and employee contributions
A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract, plus public/bank holidays
Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
24/7 access to the Employee Assistance Programme for you and your family
Access to a Bike2work scheme
Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
Learning and Development Opportunities
Closing date: 9:00 am on 23rd June 2025
It is anticipated that interviews will take place w/c 30th June 2025
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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