Citadines Holborn-Covent Garden is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.
You will report to the Front Office Manager, supporting towardsproviding our guests with unique experiencesand offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel.
A Receptionist will be responsible for:
Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Taking initiative in accommodating the customers needs in a resourceful manner
Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Receptionist, we require:
Excellent guest engagement skills
Ability to bring the guest experience to life throughout the hotel
Willingness to learn and work with IT systems quickly
Ability to communicate and organise yourself in line with different guest expectations
A good command of English is essential, a second language is advantageous
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
Genuine career opportunities within our business
Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
A travel allowance for every day you work to contribute to your commuting cost
A PERKBOX subscription with benefits, retail discounts and savings available from your first day
Employee Assistance Programme
Refer a Friend bonus
Employee Recognition Awards Ceremony and company team parties
Once you pass your probation, a special staff rate when staying in our European properties
Staff incentives when you and your team perform
(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Trading as: Citadines by The Ascott Limited
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