Job Description
Job title: Customer Service Online Advisor
Terms: Full-time (37.5 hours)
Location: Loughton, East London
Requirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shifts
About the role:
Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online Customer Service Advisor to join the team.
We are looking for someone who is a great communicator, with a natural flair for multitasking.
The candidate must be passionate about delivering amazing customer service and maintain a professional and friendly manner throughout every customer contact, ensuring customers receive a swift and knowledgeable response.
Responsibilities:
* Online customer support, answering questions via our multichannel platform, including email, WhatsApp, and live chat. This role will also involve dealing with customer enquiries by telephone and social media
* Ensuring social media is monitored while on shift
* Covering the online personal shopping function via live chat
* Opening investigations with external partners to resolve customer enquiries
* Adding investigation data to communal spreadsheets
* Assisting management with daily tasks
* Making decisions on problems raised
* Responding to customer reviews
Candidate requirements:
* 1 – 2 years of experience in a customer service role, preferably within the fashion or retail industry
* Looking to grow within the customer service department
* Strong written and verbal communication skills
* An eye for style and can offer styling advice to customers
* A team player who is happy to support colleagues and work together to ensure
the smooth running of the department
* Good decision-making skills
* Problem-solver with a proactive approach to overcoming challenges
* Multitasking, ensuring multiple channels are covered and responded to
* Flexibility around shift pattern