Job overview
This is a 9 month fixed term contract post whilst the service undergoes tender for renewal of contract. This is an ideal post for somebody looking for service manager experience or is looking to widen their current skills as a service manager in a post that crosses both primary and secondary care as well as wider health outreach and promotion. You will be responsible for operational matters in the Integrated Sexual Health Services West across all 3 of our main sites in Worthing, Chichester and Crawley as well as our 2 spoke sites in Bognor Regis and Horsham with your main base being in Worthing.
Main duties of the job
The role is responsible for a range of professional leadership duties including the operational management of waiting times and clinic capacity and demand within their designated area of responsibility as well as ensuring that administrative processes are co-ordinated and managed to deliver both governance and performance functions.
The post holder will take overall accountability for the Service Clinical Information System and Service Information Governance.
The post holder will be responsible for the coordination and review of performance monitoring, clinical governance reporting, project work and the development of business plans/production of reports as required. They will be required to take remedial action where necessary, suggest improvements and propose and implement new ways of working. They will be expected to identify new business opportunities and actively take forward with the Directorate team.
Working for our organisation
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We’re here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Detailed job description and main responsibilities
See attached Job Description and Person Specification for full details including main responsibilities.
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Person specification
Experience/Qualifications
Essential criteria
1. Experience of working within a complex, varied and unpredictable environment.
Desirable criteria
2. Project management qualification
3. Knowledge and understanding of national Service Specification for Sexual Health and national Service specification for HIV.
Skills
Essential criteria
4. Demonstrable previous success in leading and delivering service change and performance initiatives.
5. Evidence of preparing and presenting reports up to Board level
6. Evidence of the ability to source, interpret and report on highly complex data.
7. Evidence of managing operational arrangements to a high degree of accuracy, timeliness, and effectiveness.
8. Ability to work as part of a team and/or independently across departmental, organisational, and professional boundaries.
9. Excellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division.
10. Ability to communicate effectively at all levels and overcome barriers to understanding and resistance to change.
11. Experience of effectively managing a budget.
12. Ability to deal with confidential, sensitive, or contentious information with senior managers / clinical staff / clients, which requires persuasive skills where agreement and co-operation is required, e.g. sensitive staffing or finance information
13. Conflict management, influencing and negotiation skills.
14. Ability to make judgements and act based on available knowledge sometimes taking difficult decisions and overcoming barriers.
15. Excellent organisational skills and attention to detail
16. Ability to prioritise workload and work to deadlines.
17. Ability to interrogate information systems and manipulate data to produce reports.te in Word, Database, Presentation, Spreadsheet and file management to a high level.
Desirable criteria
18. Advanced use of Patient Administration Systems
People Management and Development
Essential criteria
19. Proven evidence of managing a significant size team and utilising resource effectively and efficiently e.g. theatre and clinic capacity.
20. Knowledge and understanding of people management processes required for both direct management and responsibility for involvement in supporting processes outside own area.
21. Experience of managing and implementing change within the workforce.
22. Experience of a range of employment issues including but not limited to Sickness, Disciplinary, Performance and Grievance issues
23. Experience of engagement with workforce colleagues including driving strategic plans forward to the point of delivery, establishing clear work priorities, delegating effectively, ensuring a capability to deliver, monitoring performance, and giving feedback.
24. Awareness of dignity at work, equalities, and human rights issues.
Specific Requirements
Essential criteria
25. Knowledge and understanding of National Development Strategies and delivery of NHS Healthcare services
26. Knowledge understanding of Clinical Governance and risk management systems.
Equality, Diversity, and Inclusion
Essential criteria
27. Evidence of having championed diversity in previous roles (as appropriate to role).
28. Evidence of having undertaken own development to improve understanding of equalities issue
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications