Customer Service Advisor, Location: Bramhall, Stockport – walking distance from train station. Salary: £23,500 + excellent company perks and benefits. Full time, working Monday to Friday office hours.
We have an exciting opportunity for a Customer Service Advisor to join our fast-growing company here at Sapphire. We provide accountancy, umbrella and payroll services to SME’s and contractors. The role will be based in our new Bramhall office which has a games room, a bar and flexible working space. We have won multiple Best Companies Awards, including No1 Accountancy Firm in the UK and constantly working to be the best employer for our staff.
We are keen to hear from candidates who have Customer Service experience from a range of backgrounds. Experience in a telephone-based customer service or call centre role would be beneficial but is not essential as we are also keen to consider candidates with other customer service experience E.g. Retail Sales Advisor / Customer Assistant, Hospitality, Barista, Receptionist etc. IT and administrative skills are required. Full training provided.
The role:
1. The first point of contact to deal with any incoming phone enquiries in a knowledgeable, courteous, professional, empathetic and efficient manner.
2. Proactive approach to answering inbound calls from our existing customers, employees and subcontractors, answering any queries they raise regarding their payments ...