Shelter Cymru help thousands of people each year across Wales who are affected by the housing emergency by offering free, confidential and independent advice.
Triage Adviser - Shelter Cymru Live
Location: Flexible
Salary: £23,266 per annum
Contract: Until 31st March 2026
Hours: 35 per week
Shelter Cymru have an exciting opportunity to be part of a team who provide a National Housing Advice Service through a mixture of phone, web-chat, email advice and online advice services.
As a member of their Triage team you will be tasked with answering telephone calls on our helpline, and signposting the client to the most appropriate team or service for advice.
Shelter Cymru are working with staff to offer a form of hybrid working - they are currently asking staff to attend the office one day a week minimum. Employees are provided with an office base but this role can based at any of Shelter Cymru’s offices across Wales.
Click here for more information or to apply
Closing date for applications: 10am, 16th July 2025
Published: 4th July, 2025
Author: Gail Hanlin
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