Job Description:
Duties/Responsibilities
Salary: Up to £70,000 per annum DOE
Working hours: 0800-1700, Monday-Friday, 40 hours per week
Contract Type: 12 Month FTC, Full Time
Benefits: 25 days holiday + BH, Company Pension, Private Healthcare (after 6 months), Company Sick Pay + Flex Benefits.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritize people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work." Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview:
We are seeking an experienced Senior Technical Operations Manager with a Mechanical Bias.
* Accountable for driving a psychological safety workforce culture, coaching direct reports to ensure our foundation and improvement initiatives are successfully delivered and positively reinforced.
* Responsible for ensuring account compliance against statutory, critical, and GxP deliverables.
* Delivering exceptional stakeholder engagement, ensuring all client interface is conducted to a high professional standard at all levels in the operation.
* Building the client relationship, ensuring key stakeholders are engaged, informed, and confident in our ability to provide world-class service.
* Accountable for the overview of team key performance indicators and service level agreements. Conducting reviews to ensure relevance and accuracy of such measures against evolving business models.
* Accountable for ensuring resilience planning is conducted for all areas of operations.
* Accountable for technical assurance of Operations Team staff competency across all spheres of influence.
* Provide a senior-level conduit between Operations and internal/external stakeholders to ensure continuous improvement of our deliverables against the Site Information Pack.
* Assisting with development of strategic plans, including organisational structure modelling and relevant change programme related actions.
* Assuring suitable succession planning is in action across all functions in the operations teams.
* Responsible for the delivery and tactical implementation actions in line with strategic plans.
* Engaging with our Procurement team to manage the cost-effective and competitive procurement of all Technical Services in line with and influencing the approved supply chain.
* Deputise for the Head of Technical Operations when required.
Person Specification:
* Degree / HND / HNC in Engineering, Building Services or other similar discipline and/or a relevant Level 5 professional institute qualification.
* Demonstrable experience (5+ years) of leading teams in an Engineering / Facilities management environment (preferably in a highly regulated environment).
* NEBOSH National General Certificate or working towards it.
* Excellent understanding and experience of workplace safety management in a front-line technical arena.
* Exceptional knowledge of relevant building services statutory regulations, codes of practice, and quality control.
* Ability to maintain composure in a demanding, active, and client-facing environment.
Benefits: Not specified.
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