Position Details
Part‑time role (16 contracted hours per week) at Pets at Home.
Salary: £12.71 per hour.
Contract type: Permanent.
Location: Unit 7, Northern Tower Retail Park, London Road, Retford, DN22 6DS.
About the Role
As a Store Colleague, you will be at the heart of our pet care centres, ensuring customers receive outstanding service and loyalty to our brands.
Key Responsibilities
* Exceed customer expectations.
* Uphold top pet care standards.
* Ensure excellent operations.
* Build strong customer relationships.
Qualifications & Skills
* Outstanding Customer Service: provide personalised and attentive service, ensuring customers feel appreciated and understood.
* Strong Communication Skills: proficient in verbal and written communication to effectively engage with customers and convey information.
* Effective Problem‑Solving: skilled at addressing customer questions and resolving issues quickly and efficiently.
* Eagerness to Learn: keen interest in ongoing learning and professional development.
* Target Focus: recognise the importance of setting and achieving targets in a retail setting to enhance business performance.
* Teamworking: understand the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
* Flexibility: willing to work shifts that may include evenings, weekends and some bank holidays.
Benefits
* Attractive rates of pay.
* Paid holidays.
* Additional leave for birthdays and special occasions.
* 20% colleague discount in stores.
* Discretionary annual bonus scheme.
* Access to other discounts and benefits.
* Opportunity to do charity work in local community.
* Career progression.
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