Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role?
We'd love to hear from you
Donald's Volvo Ipswich
are looking for a highly motivated
Senior Service Advisor
who will take pride in bringing Volvo Cars' brand values to life, while ensuring all clients have a positive customer experience.
The Donalds Group
The Donalds Group are a family-run automotive business founded in 1950, operating eight franchised car dealers throughout East Anglia including Mazda, Volvo, Kia and MG. Offering new and used car sales and aftercare, we consider ourselves to be an ambitious and progressive employer, with the belief that our performance is directly related to how we care for our people, staff being our most important asset. With this in mind, we recognise our employees need for personal growth through good management and training, a healthy work-life-balance and fair remuneration.
You can find out more about Our story here | Volvo Cars - United Kingdom
About this opportunity…
The Senior Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Senior Service Advisor, you should have excellent customer service, interpersonal, and communication skills.
Key responsibilities…
* Greet customers warmly and assess their service requirements.
* Provide detailed explanations of services and repairs needed, ensuring customers understand the work being performed on their vehicles.
* Handle payments accurately and efficiently, maintaining a balanced account drawer.
* Upsell additional services or products that may benefit the customer's vehicle performance or longevity.
* Schedule appointments and manage the workflow of service requests to optimise customer satisfaction and operational efficiency.
* Maintain accurate records of customer interactions, service history, and follow-up communications.
* Collaborate with technicians to ensure timely completion of services while keeping customers informed throughout the process.
* Address customer inquiries and concerns promptly, providing exceptional customer service at all times.
What you'll bring…
* Strong customer service skills with a focus on building rapport and trust with clients.
* Proficient in cash handling procedures, ensuring accuracy in transactions.
* Basic mechanical knowledge to effectively communicate technical information to customers.
* Experience in upselling services or products is highly desirable.
* Excellent communication skills, both verbal and written, with an ability to explain complex information clearly.
* Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously.
* Ability to work collaboratively within a team environment while also being self-motivated.
Benefits
* 25 days holiday plus bank holidays, rising to 28 days after three years' continuous service.
* Company car
* Accredited training
* Onsite parking
* Employee discount across all Group companies, including special offers.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship.