Overview
Retail Advisor, 20hrs, 4m FTC, Norwich role at Virgin Media O2
Location: Norwich
Salary: Competitive + Fantastic Benefits
Job Family: Retail
Job Type: Full Time
Posted Date: 02-Sep-2025
Ref #: 68531
What you'll be doing
* Welcoming customers with a friendly, approachable attitude – even when they’re in last-minute shopping mode.
* Building rapport to understand their needs and recommending tailored solutions.
* Showcasing our innovative products and meeting performance goals during the busiest season of the year.
* Helping to maintain an inviting and organised store environment that’s ready for the festive footfall.
The must haves
* Confidence, communication skills, and a passion for delivering great service – whatever the time of year.
* Resilience and motivation to achieve individual and team goals.
* Flexibility to adapt to different shifts and customer demands – especially in the run-up to Christmas.
* An open mind, ready to learn and grow in a fast-paced retail setting.
* Must be able to start from 10th September and be available to work throughout the festive period.
The other stuff we are looking for
* A genuine interest in technology and how it can make life better (and gifting simpler).
* Previous experience in retail, sales, or customer service (though not essential).
* A proactive attitude and team spirit – because Christmas in retail is definitely a team effort.
What’s in it for you
We’ll set you up for success. You’ll have a supportive team and tailored training on a 4-day (30-hour) induction within the first two weeks of your start date. You’ll learn everything you need to shine during peak season – and help make the customer experience a little more magical.
You’ll Also Receive
* A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
* Opportunity to take part in our accreditation programme leading to further progression.
* 23 days’ annual leave and an additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
* An excellent pension scheme, matching up to 10%
* Employee BUPA medical cover, health care plan and life assurance
* A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Next steps
Our Recruitment Process: After applying, you’ll receive an invite to complete a short online video assessment. If successful, one of our Recruiters will be in touch to talk you through the next steps. Interviews will be held via MS Teams from 14th August.
So, what are you waiting for? This 4-month Fixed-Term Contract is your chance to join us for our busiest (and most exciting) time of year. Apply today and help make this season one to remember – for you and our customers.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Telecommunications
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