Job Overview
The Soft Services Support role provides essential administrative, coordination, and compliance support to the team. This position ensures that all soft services—such as cleaning, laundry catering, reception, and workplace services—are delivered efficiently, safely, and in alignment with GMP, EHS, and client standards.
The scope of activities is extensive and varied, focussed to support the soft service management with updating Quality SOPs and forms, completing DI documentation checks, support with covering FOH activity's and supporting the management of contractors.
Key Responsibilities
1. Maintain and update GxP documentation, DI checks, and service records.
2. Support audits, inspections, and ensure compliance with GMP, GDP, EHS, and SOPs.
3. Assist with scheduling, reporting, KPI dashboards, and contractor management.
4. Cover reception and visitor management when required.
5. Track assets, inventory, and consumables.
Essential Skills
6. Experience in facilities management or soft services.
7. Strong organisational and multitasking abilities.
8. Proficient in MS Office and CAFM systems.
9. Ability to work in a compliance-driven environment.
Desirable
10. Experience in GMP/pharma environments.
11. Knowledge of soft FM services and EHS frameworks.
Personal Attributes
12. Detail-focused, proactive, and adaptable.
13. Excellent communication and customer service skills.
#MISCM
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zehdan Raja at .