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60% Flex/Hybrid working per month from East Kilbride, Edinburgh or Glasgow. 25 days holiday plus one day per year in service. Cycle to work scheme, family friendly policies, personal support, upskilling, retail discounts, schemes and free entry to most Heritage England sites.
Role closes 11:55pm Friday 14/11/25
About the Role
Do you have experience of working in a diverse team of differing responsibilities and leading direction and test strategy in a large business function? We are looking for a strong Test Manager who can focus on complex problem solving, provide technical understanding and support product and platform teams and influence the members of the Service Central organisation. You will also be part of a centralised community of testers and as a leader you will have the opportunity to participate in defining and rolling out best practice across the HMRC estate.
About the Team
Within HMRC’s Chief Digital & Information Group (CDIO), specifically in the Service Central and Technical Services (SC&TS) team we exploit the ServiceNow platform capability to optimise user experience and build capability across our organisation. We deliver reliable, secure and supportable solutions to around 76,000 colleagues across HMRC. Our teams are accountable for the support, management and development of platforms, tools and infrastructure that sit within the Service Central ecosystem. Our focus is on ensuring a consistent and excellent customer experience. We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale by working closely with other platform groups and their partners to bring IT systems and services together.
Job Description
As a Test Manager you will implement a risk‑based testing approach across agile, multi‑disciplinary teams, ensuring best practices are embedded early and consistently. You will collaborate with delivery teams and customers, providing strategic direction on testing processes and acting as an authority for issue resolution.
Key Responsibilities
* Takes ownership of delivery, creates the test plans and leads its implementation. Manage and co‑ordinate testing efforts in complex platform environments (ex. ServiceNow, SAP), ensuring robust quality standards for both internal and third‑party solutions.
* Technical expertise & problem‑solving – Apply advanced test techniques, influence senior stakeholders, and identify opportunities for process improvements.
* Be responsible for test improvement and optimisation.
* Tooling & governance – Assess, implement and optimise test tools while establishing governance for supplier and third‑party initiatives.
* Quality & risk management – Validate security, usability and accessibility requirements, write test approaches, and drive continuous improvement through retrospectives.
Person Specification
This role requires a strong, well‑rounded, disciplined and dynamic individual with proven test management capabilities. The individual must be analytical to support the testers and developers providing strategic test direction. The person should have a demonstrable ability to work and report across all levels of stakeholders and third parties.
Desired Skills
* Lead testing to mitigate the risks of change across the Service Central Platform.
* Advise, design and execute functional test cases. Assess and peer‑review the work of others. Coach and mentor.
* Design & execute non‑functional test cases using standard testing techniques.
* Think creatively, ask the right questions and critically evaluate and communicate findings to a larger team.
* Understand the hierarchy of test environments and the levels of testing as the product moves through the life cycle to Production.
* Demonstrate a good working knowledge of different tools and techniques and can train others. Advise others on testing techniques and frameworks.
* Analyse and review data to identify problems and opportunities and make informed recommendations in line with strategic business objectives.
* Communicate test approaches and make recommendations to influence senior stakeholders.
* Solve complex problems, applying logical reasoning.
* Actively hold (or be willing to obtain) SC Clearance.
Essential Criteria
* Lead full‑lifecycle testing, including unit, functional and end‑to‑end testing, ensuring quality throughout within ServiceNow environment.
* Establish and drive quality initiatives, selecting appropriate testing tools, methodologies and approaches and embed best practices across teams, platforms and complex environments.
* Lead cross‑team testing and liaise with members to enhance User stories. Ensure "Three Amigo" sessions are conducted for complex User Stories to improve clarity.
* Manage and track defects using appropriate tools ensuring timely resolution and retesting.
* Coordinate and schedule test activities across multiple teams, platforms and complex environments.
* Produce quality‑driven test reports and ensure functional and non‑functional requirements are embedded in solutions.
* Communicate findings and recommendations to stakeholders.
* Communicate effectively to coach, collaborate, influence and lead diverse teams while driving continuous improvement in testing practices.
Optional Experience
* Experience implementing and optimising test automation frameworks (e.g. Automated Test Framework (ATF), Tosca).
* Background and experience in one or more programming languages.
* Experience testing across a range of platforms (Client/Server/Web/Unix/VME, etc.).
* Proficiency with test management and automation tooling such as Zephyr, JIRA, SOAP UI, Selenium, Postman, JMeter, Cucumber.
* Understanding of CI/CD pipelines and associated tools (Ansible, Puppet, Chef, Jenkins). Experience working within Agile/Scrum team.
* Working knowledge of ITIL 4.
Transitional Sites Information
If your location preference is for one of the following sites, it’s important to note that these are not long‑term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations.
* Benton Park View, Newcastle – moving to Pilgrims Quarter, Newcastle
* Telford Plaza, Telford – moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
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