Working under the direction of the Neighbourhood Manager you will provide support to the Neighbourhood Team by coordinating performance, including void performance, anti-social behaviour case management support, nomination reporting and supporting the team to let our empty homes.
Job requirements
Compile accurate performance data and information to support the Neighbourhood Manager and Head of Customer and Neighbourhoods.
Act as the main contact for council tax coordination across all local authority areas.
Provide advice and assistance to customers, delivering a high standard of customer service and building professional, trust-based relationships.
Distribute, collect, and analyse customer satisfaction surveys and feedback for Neighbourhood services.
Work with the anti-social Behaviour (ASB) Specialist to ensure cases are allocated to Neighbourhood Officers, monitored appropriately and handled in line with our ASB policy.
Make sure internal and external referrals are passed to the right teams and follow our procedures.
Help Neighbourhood Officers with inspections, lettings, and tenancy checks to make sure everything is accurate and up to date.
What were looking for:
A good general level of education with an English and Maths GCSE or equivalent qualification.
Be willing to complete training and professional development when required to do this job well.
Excellent communication skills.
Have a positive can-do attitude.
Be self-motivated and able to work on your own initiative.
Be confident and resilient to be able to manage conflict in a professional manner.
Will be able to work flexibly between our Head Office, Villages, and homes.
A full UK driving license with use of own vehicle.
DBS required.
Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!
Well be interviewing as we go so might close the application process early if we find the right person.
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