Salary: £37,000 - 77,000 per year Requirements: Experience in a 2nd line IT support / service desk role Strong troubleshooting skills (Windows, Microsoft 365, Microsoft Azure, basic networking) Confident handling more complex issues independently Ability to support and guide 1st line colleagues when needed Strong communication skills with non-technical users Organised, reliable, and able to manage workload effectively Positive, proactive approach to problem solving Responsibilities: Provide 2nd line IT support, resolving more complex technical issues Act as an escalation point for 1st line support Assist with 1st line support when required to maintain service continuity Troubleshoot hardware, software, and network problems Log, manage, and resolve tickets within agreed SLAs Monitor systems, alerts, and complete routine checks and backups Support user accounts, devices, and access management Assist with patching, maintenance, and system health checks Contribute to IT projects and continuous improvement initiatives Maintain accurate documentation and knowledge base content Follow IT security best practice Participate in the on-call rota Technologies: Azure Hardware Support Microsoft 365 Network Security Windows Office 365 Cloud More: We are Pilgrim Foodservice, a well-established, independent, family-run business based in Boston, Lincolnshire, with a strong reputation for delivering high-quality foodservice products since 1979. We pride ourselves on our supportive and down-to-earth culture, where every employee is trusted and valued. Our team supplies a wide range of customers and is dedicated to outstanding customer service. We offer benefits such as a canteen, company pension, employee discounts, free parking, life insurance, and a referral programme. last updated 19 week of 2026