Job Description
Business-to-Business (B2B) sales is an exciting area at Experian, which provides data quality software to a range of clients. Our products help organisations improve their data so they can serve their customers better.
You'll join our Customer Success team, who make sure our clients are happy, supported, and get value from working with us. The team focuses on retaining our existing client base and finding ways to opportunities to grow these relationships by identifying new business opportunities. In simple terms—they build strong connections, give great service, and help clients love working with Experian.
Day to day as a Customer Success Apprentice, you will:
1. Work towards your retention and renewal targets, making sure clients are happy and stay on track with their contracts.
2. Build and maintain strong relationships with customers through regular phone and email contact, understanding their goals and challenges.
3. Explain the value of our products clearly, helping customers understand how Experian’s Data Validation solutions support their needs.
4. Spot opportunities to upsell or cross-sell, using conversations with customers to identify where they might benefit from additional products or features.
5. Use Salesforce CRM daily to stay organised, manage your accounts, and keep accurate forecasts for the next three months.
6. Identify and manage potential renewal risks early, supporting customers who may need extra help and working to resolve any issues.
7. Collaborate with a wide range of colleagues across the business to deliver a great customer experience and support overall growth.
8. Share customer feedback internally, acting as the “voice of the customer” to help us continue improving our service.
You'll get amazing support from the wider sales and support teams, helping you build your network, grow your confidence, and understand how our business works.
Alongside your role, you'll complete a Business-to-Business Sales Degree Apprenticeship with one of our partner universities. You will bring what you learn in the classroom straight into your role!
If you're organised, motivated by goals, and enjoy building strong relationships, this apprenticeship could be the perfect fit. You'll make a real impact on business success from day one.
Our apprenticeships are permanent opportunities, and you'll take part in our 2 year structured Early Careers Development Programmewhich is packed with workshops, short-courses and online material designed to help kick-start your career.
Qualifications
To apply for this apprenticeship, you'll need:
9. Legal right to work in the UK: this role is not capable of visa sponsorship.
10. To have obtained or be predicted to achieve at least 96 UCAS points from 3 A Levels (or equivalent qualification) at Grade C or above.
11. To have obtained GCSE Maths and English at Grade 4 or above.
12. You must not have a degree in a similar subject
13. Due to UK government apprenticeship funding rules, you must have lived in the UK for at least 3 years