Part time, permanent (24 hours inc. 1 hour paid break a day) £28,228 - £30,118 pro rata, per annum Possibility of accomodation to rent (please highlight if this would be desirable) This role offers an exciting opportunity to use your retail expertise in a meaningful way, helping to share Scotland’s stories and heritage. You’ll lead a vibrant team, ensure smooth day-to-day operations, and inspire visitors to connect with Glenfinnan’s history, all while achieving ambitious retail and customer service goals. In this fast-paced environment, you’ll use your creativity to enhance visitor engagement, maximise retail success, and support the Trust’s wider mission of caring for Scotland’s heritage and making it accessible to everyone. Key Responsibilities Lead and motivate a dynamic retail team: • Supervise and inspire a team of permanent and seasonal Visitor Service Assistants (VSAs). • Provide ongoing training and coaching, enabling the team to deliver exceptional service. • Support the preparation of staff rotas to ensure our operation is effectively resourced. Deliver exceptional visitor experiences: • Lead by example to offer every visitor outstanding customer service, setting high standards for the team. • Gather and respond to visitor feedback to continually improve the retail offer. • Inspire visitors by sharing stories about Glenfinnan and the impact of their spending with our charity. Drive sales and manage performance: • Achieve retail income targets, contributing to an annual goal of > £1 million in sales. • Create eye-catching and engaging displays to maximise sales opportunities. • Nurture a culture of upselling and cross-promotion among all retail staff. • Optimise stock management processes, including deliveries, inventory, and stock-takes. • Monitor commercial performance, adjusting activities to capitalise on opportunities. Support wider property goals: • Act as a Duty Manager for the whole site, overseeing smooth and safe operations, including opening/closing and handling any on-site issues. • Promote additional income streams, including memberships, donations, and food & beverage. • Champion environmental sustainability in all activities, including energy use and waste disposal. • Contribute photos, videos, and story ideas for social media and promotional materials.