BE PART OF THE FAMILY
Customer Service Representative Location: Brighton Hours: 37.5 hours per week Contract Type: Temporary, 6 months Salary: Up to £26,000 per annum (depending on experience) Please note, this role is based in Brighton not Teesside. About the Company: Mersen UK Teesside Ltd are a global expert in electrical power and advanced materials, Mersen designs innovative solutions to address its clients’ specific needs to enable them to optimize their manufacturing performance in sectors such as energy, transportation, electronics, chemicals, pharmaceuticals and process industries. Mersen UK Teesside Ltd is fully integrated into the Anticorrosion Equipment and Graphite Specialities Divisions of Mersen and continues to be the centre of excellence for the design and manufacture of Graphite Cubic Block Heat Exchangers within the Mersen Anticorrosion Equipment Division. The Role: We are recruiting for a Customer Service Representative on a 6 month temporary basis, to be based in our Portslade (Brighton) office working within the Electrical Power division of Mersen, reporting to the UK Sales Manager. We are looking for an experienced Customer Service professional who is organised and a competent user of all Microsoft Office Packages. Duties of the role (but not limited to) include:
* To communicate and update all customers on commercial aspects via email and telephone.
* To create new accounts for customers and maintaining data for existing clients.
* To process customer orders in ERP systems and help with customer progress requests.
* To complete invoicing and order acknowledgement processing
* To manage the quotation process and contract reviews.
* To support external Sales Engineer requests.
* To process customers claims, returns and credits.
* To update and manage CRM.
* To liaise with sales subsidiaries across Europe to gather relevant information for customer requests.
Person Specification:
* Any previous experience in Customer Service.
* Candidates must be educated to at least GCSE level (Grade 4/C or above) in English and Mathematics or hold equivalent qualifications.
* A good understanding of Microsoft Packages specifically word and excel.
* To be able to prioritise and the ability to work under pressure.
* Previous experience with MRP systems would also be beneficial but not essential.
Main duties
* Coordinates communication between clients, and/or subsidiaries and the site (delays, complaints, payment reminders, etc.). >> Assessment indicator : Customer satisfaction rates
* Writes, prepares, sends price offers according to the rules in force and ensures that they are re-launched if necessary. >> Assessment indicator : Deadline for submission of tenders
* Participates in contract reviews and applies the quotation grid. >> Assessment indicator : Contract review compliance rate
* Creates new accounts and maintains data for existing ones. >> Assessment indicator : Compliance rate of data
* Provides the necessary elements for reporting. >> Assessment indicator : Reliability rate of reporting data
* Knows incoterms and shipment regulations. >> Assessment indicator : Contract review
* Enters and tracks the customer order. >> Assessment indicator : --