Antisocial Behaviour Officer (Midlands) - LeicesterJob Reference: NLD-002268Salary: £36,944 per annum, rising to £38,514 after probationEmployment Type: PermanentAdditional role requirements:DBS CheckFull UK License and access to vehicle for travelDo you want to make a real difference in keeping communities safe and supporting residents when they need it most?We’re looking for a passionate and resilient Anti-Social Behaviour Officer to join our Tenancy Management team at PA Housing. This is a rewarding, fast-paced role where you’ll manage ASB cases end-to-end supporting residents, tackling issues head-on, and helping create safer, stronger neighbourhoods.You’ll take a victim-centred, proactive approach, balancing support and enforcement to resolve issues early and effectively. If you’re someone who can build trust, stay calm under pressure, and take action when it matters, we’d love to hear from you.This isn’t just about managing cases it’s about protecting residents, supporting vulnerable people, and improving everyday life in our communities.What’s in it for you.In addition to the salary, we offer a number of benefits, including:High street discount schemesHealth cash plans26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy moreFlexible bank holidays take them when it suits youCar leasing schemeHybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two days per week in the office, two days out in the neighbourhoods and one day a week working from home once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.What you’ll be doingManage ASB cases from start to finish, ensuring a victim-focused and proportionate approachInvestigate reports of anti-social behaviour, nuisance, harassment, and hate incidentsBuild strong relationships with residents, keeping them informed, supported, and reassured throughoutDevelop action plans with residents, setting clear expectations and maintaining regular contactGather and record evidence to a legal standard, including witness statementsTake appropriate enforcement action where needed, including warnings, agreements, injunctions, and possession proceedingsIdentify and support vulnerable residents, making safeguarding referrals where requiredWork closely with police, local authorities, and partner agencies to manage risk and improve community safetyRepresent PA Housing at multi-agency meetings such as MARAC and case conferencesMaintain accurate case records and meet performance targets and service standardsContribute to tackling wider issues such as serious ASB, exploitation, and community safety concernsUse insight and feedback to improve services and prevent future issuesWhat we’re looking for:We’d love to hear from you if you:Have at least 2 years’ experience in housing, ASB case management, or a similar roleHave a strong understanding of ASB, safeguarding, and housing legislationAre confident managing complex and sensitive cases involving vulnerable residentsHave excellent communication and mediation skillsCan build strong working relationships with residents, colleagues, and external partnersAre organised and able to manage a busy caseload effectivelyStay calm, resilient, and solution-focused in challenging situationsAre confident using IT systems and maintaining accurate recordsHave a customer-first mindset and a genuine passion for community safetyBring a proactive approach and are always looking for ways to improve outcomesIf specific qualifications are required, please upload them with your application to demonstrate your eligibility.At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.Disclosure and Barring Service:This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.AGENCIES: We know where you are if we need your support so please do not contact us.To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.