Role: Sales Office Manager - 4 Star Hotel
Location: Bristol
Salary: £35k - £37k + Excellent Benefits
Are you a dynamic Sales & Events Office Manager with a passion for high end hospitality and delivering exceptional guest and client experiences?
We are seeking a Sales Office Manager to lead a dynamic team, drive revenue across hotel departments, and take full ownership of the reservations and meetings & events sales cycle at this fantastic 4 Star hotel.
You will join a high quality property, dynamic leadership team and award winning company.
Your Day-to-Day Responsibilities
Lead, coach, and develop a team of Sales Coordinators to deliver exceptional performance across this department.
Manage and optimise all inbound reservations, meetings, events, dining, and guest experiences.
Develop and implement revenue-driving strategies to maximise occupancy and event conversion across all distribution channels.
Ensure accurate forecasting, reporting, and analytical insights to support monthly performance reviews.
Actively promote the hotel in the local area to enhance sales opportunities, drive repeat business, and strengthen client relationships.
Oversee all aspects of the booking process to ensure a seamless, professional, and revenue-focused approach.
Lead weekly function meetings and contribute to the commercial strategy sessions.
Champion post-event feedback to enhance service quality and operational excellence.
About You
You embody warm hospitality, have a meticulous attention to detail along with min 2 years experience as a Sales Office Manager within a hotel environment. People leadership and management skills and experience are key to this role as you will lead an experienced team in a fast-paced reactive sales environment.
You will also bring:
Proven leadership experience within a hospitality sales office role with the ability to inspire and develop a high-performing team.
Strong commercial acumen with confidence working with KPIs, forecasting tools, and sales reporting.
Exceptional organisational and time-management skills, with the ability to manage multiple priorities.
A passion for creating high quality client and guest experiences and building strong internal and external relationships.
Ideally, previous experience within 4 / 5-star hotels is desirable.
Knowledge of Reservation systems is advantageous.
Rewards & Benefits
Be a part of a high-quality award-winning hotel and brand
28 days annual leave
Discounted stays, dining, and experiences
Pension & Life Assurance
Enhanced maternity and paternity pay
A supportive, engaging, and collaborative workplace
Hesketh James are acting as the Recruitment consultant for this role.
Please note: only candidates with the desired experience will be contacted due to volume of applications received.
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