Head of Contact Centre – 12 Month Contract Location: Leicester or Derby (with travel between the two) Rate: £450-£550 day Contract: 12 months Start date: Immediate We're seeking a Head of Contact Centre to join our clients Customer Service Leadership Team on a 12-month contract. You'll play a key role in driving a first-class customer experience while leading a large, multi-site team. Responsibilities: Lead and inspire a customer-focused team of 200 across multiple sites. Drive performance, ensuring KPIs and service levels are met. Shape and deliver a first-class, multi-channel customer experience. Support teams through change and continuous improvement. Develop talent, nurture high performance, and embed a positive culture. Requirements: Proven track record in senior leadership within customer service/contact centres. Experience leading large, multi-site teams in a fast-paced environment. Strong ability to build and inspire high-performing teams. Data-driven approach with ability to develop and deliver business plans. Experience driving transformation projects Excellent communication, coaching, and change management skills. If you're a strong leader who thrives in dynamic environments and can deliver real results, we'd love to hear from you. How to Apply: • If you meet the qualifications outlined above, we want to hear from you. Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.