Operations Manager
Job Location: Leeds/Manchester
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
Responsibilities
* Lead a team working on reinstatement projects for commercial and domestic properties affected by insured perils, with project values ranging from £50,000 to £5 million.
* Mentor and develop team members to ensure delivery of high‑quality technical reports and excellent client service.
* Promote Sedgwick’s commitment to "making claims easy for everyone" and ensure team consistently meets performance targets.
* Oversee financial aspects of projects, set and achieve team targets, and understand how to influence outcomes.
* Liaise with insurer clients, understand their specific requirements, and collaborate with internal teams for integrated service delivery.
* Maintain close working relationships with colleagues in Loss Adjusting and develop relationships with non‑insurance clients.
Qualifications & Skills
* Full UK driving licence (ability to travel by car).
* Leadership & Team Oversight – proven ability to lead high‑performing teams managing complex claims.
* Communication & Stakeholder Engagement – clear, appropriate communication with colleagues, with a strong focus on understanding and meeting their needs.
* Professional & Academic Credentials – degree in a building‑related subject and actively working towards Chartered status.
* Technical & Regulatory Knowledge – strong knowledge of building construction, relevant legislation, and project planning across time, cost, and quality.
Benefits
* Competitive salary taking into account skills, experience and qualifications.
* A Self‑Invested Personal Pension Scheme (SIPP).
* Participation in an incentive (bonus) scheme.
* Fully funded company vehicle or cash in lieu allowance.
* Holiday allowance of 25 days plus bank holidays.
* Flexible working from our office or your home.
* Private healthcare plan (including pre‑existing conditions).
* Life assurance and employee assistance programme for wellbeing.
* Group income protection.
* Voluntary benefits such as dental cover, cycle‑to‑work scheme, season ticket loan, wellbeing and digital GP applications.
* Discounts on various products and services.
We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer. The statements contained in this description are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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