Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector?
Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager, the join their Property Services Team on a permanent basis.
The successful applicant will be responsible for the delivery of high-quality property Response Repairs Service, and department complaint handling across housing stock with a budget portfolio of circa £4m.
Responsibilities:
Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets / trading accounts of the responsive repairs work stream, as well as departmental complaint handling.
Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded.
Lead and develop a high performing team in a customer focused culture – delivering the company vision and targets for customer satisfaction including TSM’s and operational KPI’s.
Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training.
Ensure the effective performance management of Partners, consultants and contractors, undertaking work in connection with our repair’s programmes.
Ensure Environmental Health Notices are dealt with promptly and effectively, including liaison with our partners at Local Authorities.
Producing detailed and informative performance reports for SLT committees and key stakeholders Requirements:
Demonstrable experience of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teams.
Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena.
Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent).
Demonstrable significant management level experience with budgetary responsibilities and management. To apply, please attach a copy of your CV