Overview
Keoghs is looking to recruit an Intel Assistant to join the busy, fast-paced Intelligence Team. The Intel Assistant is an entry-level role with future progression prospects. The Intel Analyst will be part of a team that forms part of a wider Intelligence team based in our Horwich, Bolton office.
Responsibilities
* Reviewing and adding new suspected fraudulent insurance claims onto our Keoghs Intelligence Database.
* Verbal and written communication with external organisations, such as insurers, to obtain information to assist with gathering intelligence on suspected fraudulent insurance claims.
* Assisting the Intelligence Analysts with progressing investigations and intelligence searches when necessary; answering phone calls, preparing outgoing correspondence, and maintenance of internal databases.
* Responding to incoming requests for information from external organisations, assisting the wider industry with the prevention and detection of fraud.
Key Accountabilities
* Identifying key information from new files and manual entry of data onto various internal databases.
* Decision making on what enquiries can be followed up and liaising with the Intelligence Analyst and internal file handler accordingly.
* Making calls to insurers to obtain information relating to previous claims.
* Compliance with service level agreements (SLAs) and internal policies and procedures.
* Prioritising own workload and maintaining focus and commitment once sign off has been achieved.
* Prepare responses to internal and external requests received based on the file information.
* Communicate in a professional manner to obtain information.
* Chargeable time recording targets – the target will increase during the probation period in accordance with progression and competency in addition to team-focused targets.
* Provide and maintain accurate MI Spreadsheets.
Working Hours
35 hours per week. Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Parklands, Bolton Office. We also have a presence in Birmingham. We are agile workers and currently attend the office at least 1 day a week.
Experience, Skills and Qualifications
Essential:
* Pass in English & Maths GCSE or equivalent.
* IT literacy.
* Good telephone manner.
* Good communication skills.
* Accuracy and attention to detail must be of a high standard, especially when dealing with repetitive type tasks.
* Ability to prioritise and work on own initiative.
* Ability to work under pressure, meet deadlines and organise workload.
* Commitment to learning and understanding processes and building a level of experience within the role.
Desirable:
* Previous experience of working in a target-driven environment and/or time recording.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 year’s service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
Location & Department
Department: Legal
Location: Bolton (Parklands) – Primary; presence in Birmingham; flexible/remote-friendly arrangement requiring on-site days.
Application Deadline: 29 April 2026
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