The opportunity
Would you like to be part of a retail team that is community-based, offers amazing choice, and promotes genuine sustainability?
Look no further - join us as a Sales Assistant in Penrith (CA11 7AX). This is a full-time role working 35 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. Please note that this role is 5 out of 7 days per week.
You'll join the team on a 3-month fixed-term contract.
What does this role involve?
As a Sales Assistant, you'll be at the heart of our retail operation. This is not just about standing behind the till or filling shelves; we're looking for someone who will deliver a first-class customer service experience. It's a fun, fast-paced environment where no two days are the same, and everyone works as a team. Every day in charity retail is different. Besides working on the till or sorting donations, you can expect to:
* Engage with customers, providing exceptional service and promoting our charity's mission
* Organise and merchandise donated stock creatively to maximise sales potential
* Collaborate with our E-Commerce team to maximise online sales
* As a Keyholder, you'll be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience. You need to be 18+ years old to apply.
* Previous retail experience isn't essential. What truly matters is your passion, energy, and ability to deliver excellent customer service.
* Be confident within a team environment and comfortable guiding volunteers on the shop floor
* Work well under pressure and on your own initiative in a dynamic, fast-paced environment
* Pay attention to detail in everything you do
* Be positive, creative, confident, customer-focused, and passionate about sustainability
* Be comfortable with technology, able to use a till, PC, smartphone, and email with ease
What's important to us?
At the British Heart Foundation (BHF), we offer a wide range of new and used quality furniture, clothing, jewellery, and more, available in-store and online. Since 1961, BHF has been at the forefront of research that has helped halve the number of deaths from cardiovascular disease in the UK. Our work is more vital than ever.
In addition to raising funds, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items and aim to expand our reuse efforts.
Our Equality, Diversity, and Inclusion (EDI) Strategy, along with our internal EDI group Kaleidoscope and various employee network groups (Affinity Groups), help us create an environment where all colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will support your career development. Our generous staff benefits include:
* 38 days annual leave (plus the option to sell leave)
* Holistic support leave of up to 10 additional days each year
* Enhanced family policies (maternity, paternity, and adoption leave)
* Wagestream - early access to wages
* 25% staff discount
* Health cash plan (dental, optical, therapies, etc.)
* Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
* Pension with employer contribution of up to 10%
* Cycle to work scheme
* Discounts on gym memberships
* Discounts with various retailers
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