BAO Shoreditch is looking for a General Manager to lead the team with kindness, consistency, and a passion for creating joyful guest experiences.
At BAO, we care about doing things properly - from the service we give to the way we support our teams. As General Manager, you’ll be the driving force behind one of our restaurants, leading the team day‑to‑day and creating an environment where people feel inspired to do their best work.
You’ll take ownership of the restaurant’s performance, balancing the guest experience with team culture and business results. You’ll coach, guide, and motivate your managers and front‑line teams, ensuring that service runs smoothly and with warmth - all while keeping an eye on the bigger picture.
This is a leadership role for someone who thrives in hospitality, brings consistency and kindness to their management style, and is motivated by seeing both people and businesses grow.
The restaurant is tucked into East London’s creative hub, BAO Shoreditch takes its cue from the bustling beef noodle shops of Taiwan - reimagined with a playful, London twist. Upstairs, guests enjoy rich bowls of beef noodle soup, signature BAOs, and a menu full of bold Taiwanese flavours. Downstairs, there’s a bar and private KTV room, a unique space for late‑night drinks, group dining, and the occasional sing‑along. It brings a fun, unexpected layer to the Shoreditch experience.
The Position
What you’ll be doing:
* Leading the restaurant team - setting the tone, energy, and pace across both service and operations
* Building and developing a culture where the team feels supported, proud, and motivated
* Driving performance by balancing guest experience, people development, and financial results
* Supporting and coaching your management team (Assistant GMs, Supervisors, and beyond)
* Working closely with Operations and the wider BAO team to deliver projects and initiatives
* Upholding high standards across hospitality, food quality, and compliance
What we’re looking for:
* Experience leading a busy, high‑quality hospitality business
* A natural leader who coaches with kindness and consistency
* Strong organisational and financial management skills
* Someone who thrives on creating joyful guest experiences and strong team cultures
* A love of food, drink, and hospitality - and a desire to keep learning and improving
The Benefits
We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here’s what you can look forward to:
* Growth & Development
o A supportive, people‑first culture
o Access to the School of BAO, a series of talks, workshops and fieldtrips
o Personalised development plans to help you shape your future
* Work‑Life Balance
o 6 shifts across 5 days, with a maximum of one double shift
o Paid overtime
o Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
o Access to curated wine and meat suppliers at trade prices
o A chance to visit Taiwan and immerse yourself in the food and culture that inspires everything we do
o Extra holiday and perks to celebrate work anniversaries and milestones
#J-18808-Ljbffr