General Manager
Location: On-site / Central London (Location TBC)
Salary: £38,000–£40,000 + tips and bonus
Job Type: Full-time, permanent
Are you a passionate hospitality leader ready to take ownership of a vibrant, fast-growing café concept?
We are seeking an inspiring Cafe/Bakery General Manager to lead one of our busy locations. This role is ideal for someone who thrives in a hands-on environment, builds strong teams, and consistently delivers exceptional customer experiences.
This is an exciting opportunity to join a high-growth business where no two days are the same. You will play a key role in shaping team culture, maintaining outstanding standards, and driving operational success while developing your career in a supportive and fast-paced environment.
General Manager - The Role:
As Cafe General Manager, you will lead daily operations, setting the standard for service, food quality, and team performance while creating a positive and inclusive workplace culture.
General Manager - Key Responsibilities:
Operations and Standards
* Oversee day-to-day café operations to ensure smooth service and excellent guest experience
* Maintain high food hygiene, safety, and cleanliness standards
* Manage stock ordering, suppliers, and cost control
* Lead quality control across food preparation and service
* Monitor sales, labour costs, and operational KPIs
* Review P&L reports and implement improvements to meet targets
* Respond to customer feedback and resolve complaints professionally
* Identify and implement process improvements to support growth
* Collaborate with marketing teams on local initiatives and promotions
Team Leadership and Development
* Lead, coach, and motivate a high-performing café team
* Deliver training and development for new and existing employees
* Conduct regular one-to-one meetings and support career development planning
* Manage scheduling, absence processes, and performance management
* Lead recruitment and onboarding in partnership with head office
General Manager - Requirements:
Essential
* Food Hygiene Level 2 or 3
* Minimum one year kitchen or hospitality operations experience
* Proactive, hands-on leadership approach
* Passion for food, hospitality, and customer service
Desirable
* Café or bakery experience
* Experience training and developing teams
* Confidence interpreting P&L reports
Benefits
* Consistent working pattern with one weekend day off per week / one whole weekend off per month
* Monthly performance bonus and tips
* Free food perks
* Clear progression opportunities within a growing business
1. If you are ready to take the next step in your hospitality leadership career and make a real impact, click apply today and be part of something exciting.