We are looking for an enthusiastic and motivated person to join the Acute Medical Unit (AMU) in a night ward clerk role.
Our admin team is made up of a Team Leader and 18 members of our friendly dedicated ward clerk admin staff and 4 patient flow coordinators.
About the Role
You will deal with referrals from GPs, paramedics and ED, admitting patients onto the ward and handling their subsequent pathway through the hospital. AMU handles approximately 34,500 referrals per year and is a high‑pressure, fast‑paced environment.
Key Responsibilities
* Admitting and coordinating referrals from GP, paramedic and ED.
* Managing patient information and bed allocation.
* Providing telephone support and in‑person interaction with patients.
* Prioritising work and using initiative to meet changing departmental needs.
Qualifications and Skills
* Excellent communication and interpersonal skills with a pleasant telephone manner.
* Ability to interact with patients calmly, sensitively and efficiently.
* Ability to use own initiative and prioritise workload.
Working Pattern
Average 26.25 hours per week on a four‑week rolling rota.
Benefits
We offer a supportive work‑life balance, flexible working schemes, and family‑friendly policies.
* Annual leave: 27 days paid for entry level, increasing to 33 days plus bank holidays.
* Access to comprehensive occupational health services, counselling, and wellbeing activities.
* Staff discounts on shopping, fitness, leisure and technology.
* Salary sacrifice options and car lease schemes.
* The NHS Pension scheme.
* Cycle to work scheme.
Salary
* Band 2: £25,272 per annum pro rata
* Frequency: Annual
* Contract Type: Permanent
EEO Statement
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We encourage applications from individuals of all backgrounds, cultures, and abilities.
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