Job Title: Service Desk Engineer
Location: Exeter (4 days per week on-site)
Contract Type: 6-Month Contract (FTC)
Start Date: ASAP
Salary: £33k
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Overview
A leading technology-driven organisation is seeking a Service Desk Engineer to join their IT team on a 6-month contract basis. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical issues, and is passionate about delivering excellent user support.
You’ll be working on-site in Exeter 4 days a week, supporting internal users and ensuring smooth day-to-day IT operations. The role sits within a collaborative team and reports to the 1st Line Team Leader.
Key Responsibilities
* Provide first-line support via the service desk and approved support channels.
* Troubleshoot and resolve issues related to:
* Microsoft 365 (O365)
* Windows OS and desktop support
* Microsoft applications
* Cloud services
* Printers and peripheral devices
* Administer Active Directory (user accounts, permissions).
* Manage SharePoint and OneDrive access and troubleshooting.
* Set up and configure devices using Microsoft Autopilot.
* Support onboarding/offboarding processes (device setup, account management).
* Maintain accurate documentation of support activities and system configurations.
* Communicate effectively with users and escalate issues when necessary.
Skills & Experience
Essential:
* Previous experience in a 1st or 2nd line IT support role.
* Strong working knowledge of Microsoft 365 and Windows environments.
* Familiarity with service desk tools and methodologies.
* Excellent communication and interpersonal skills.
Desirable:
* ITIL v3/v4 Foundation certification.
* Degree in IT, Computer Science, or related field.
* UK driving licence (advantageous for occasional travel).