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Automotive service advisor | 39k ote

Eastbourne
Hawk Hiring
Automotive service advisor
Posted: 18 June
The role

Senior Service Advisor 

Are you a customer-focused automotive professional looking for a workplace where you are truly valued? We are seeking an influential Senior Service Advisor to join our busy commercial van workshop team in the Eastbourne area, where you can escape the corporate grind and benefit from an excellent work-life balance!

About Us

We are a highly successful, rapidly expanding family dealer group with a strong presence across the South East. Unlike corporate environments, we maintain a genuine family ethos where the team comes first, and open communication is celebrated. Specialising in quality commercial and passenger vehicles, we have built our reputation on relationship-driven customer care. We invest heavily in our people through clear development plans, making this the perfect place to grow a long-term career.

What is in it for you:

  • Salary: £30,000 basic salary + performance bonuses yielding a competitive OTE up to £39,000 per annum.
  • Hours: Monday to Friday, 08:00 – 17:30. Saturdays 08:00 – 13:00 on a rota basis (Please note: The site is currently closed on Saturdays until further notice, offering an exceptional weekend-free work-life balance!).
  • Perks: Clear opportunities for internal promotion, structured professional development, a competitive annual holiday allowance, and a workplace pension scheme.
  • Vehicle Scheme: Staff vehicle purchase scheme offering highly competitive prices for you and your family.

What you will be doing:

  • Customer Journey: Acting as the professional face of the service centre, managing commercial vehicle customer relationships from drop-off to hand-back.
  • Workshop Liaison: Consulting with customers to accurately document their requirements and liaising closely with workshop technicians to track repair progress.
  • Value Add: Utilising your communication skills to identify and introduce relevant products, extended service plans, and official accessories that genuinely benefit the client.
  • Workflow Management: Maintaining an organised, self-motivated approach to keep a busy daily commercial workshop workflow moving efficiently.

Requirements: Previous experience as a Service Advisor or Senior Service Advisor within a main dealership or busy commercial vehicle environment is highly preferred. You must have excellent leadership potential, strong organizational skills, and a customer-first mindset.

Commutable Locations: This role is based in Eastbourne, making it an easy commute from Bexhill, Hailsham, Seaford, and Lewes.

Apply Now: Click apply today to start a conversation with us.

Please note: We only advertise half of our active jobs. Get in contact for a quick chat today, as we might have other perfect opportunities for you with different companies in the local area.

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