About Phorest
Phorest Salon Software is a rapidly growing tech company dedicated to helping beauty businesses thrive. Our software empowers premium salons, spas, and aesthetic clinics worldwide with tools designed to enhance client experiences, streamline operations, and drive growth. We are committed to innovation, excellence, and community, building success stories in the beauty industry.
The Opportunity
We are seeking a Payments Operations Specialist to join our team. This role manages the daily payments operations for the UK & Ireland region, including support triage, chargeback representment, supporting sales and onboarding, collaborating with the product team on new PhorestPay features, and serving as the regional payments expert. You will work closely with the global payments team to deepen your expertise in PhorestPay and payments industry trends.
You will act as the regional payments subject matter expert, sharing knowledge and insights with your team and contributing to global payment operations, commercial strategies, and product development.
What You'll Do
* Support sales and onboarding teams in enrolling new salon customers to PhorestPay, including drafting agreements and explaining the payments process.
* Ensure payment rates are correctly configured for all customers, investigating discrepancies or errors.
* Triaging and resolving payment issues efficiently.
* Submitting chargeback representment documentation within required timeframes.
* Providing regional payments expertise, keeping abreast of local trends, regulations, and capabilities.
* Monitoring logistics related to PhorestPay card terminals to ensure a consistent client experience.
* Developing and implementing logistical tracking processes approved by leadership.
* Supporting the launch of new PhorestPay features in the region.
Who You Are
* At least 3 years of experience in payments or risk operations within a merchant, PSP, bank, fintech, gaming, or marketplace/platform environment, focusing on customer issues, fraud monitoring, and chargebacks.
* Knowledge of local payment methods.
* Strong communication and interpersonal skills, with a collaborative approach.
* Experience with payment platforms such as Stripe, Adyen, and PayPal.
* Understanding of payments regulations and compliance.
* Ability to manage multiple projects independently.
Benefits
We prioritize your wellbeing with private healthcare, Wellness Days, an employee assistance program, and a free online GP service.
Our financial wellbeing package includes competitive pay, an Employee Share Purchase Scheme, pension, life assurance, and income protection.
We support your travel needs with a bike-to-work scheme and tax saver transport tickets.
We promote gender equality by offering 2 weeks leave for fertility treatment, pregnancy loss, and menopause.
We provide enhanced maternity and paternity benefits for your family.
Our learning environment offers extensive development opportunities, including online resources and LinkedIn Learning.
Moving house? Enjoy 3 moving days.
Phorest is an equal opportunity employer. Flexi-time and remote work options are available. Contact us to learn more or discuss your future with Phorest.
Research shows men often apply when they meet 60% of the criteria, while women and marginalized folks tend to apply only when they meet all requirements. If you believe you’re a good fit but don’t meet every point, please get in touch. We’d love to chat and see if you’re a great match.
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