Microsoft Power Platform Support Engineer
📍 Reading (Hybrid) | 💰 £45,000 - £55,000 + industry-leading benefits
🕘 Full-Time | Microsoft Solutions Partner
⭐ Why Join Us?
As a certified Microsoft Solutions Partner, our client invests in their people and culture to create an outstanding working environment that balances career growth with personal wellbeing. Here's what you can expect:
9-day fortnight - every other Friday off!
Hybrid working - work from home, a regional hub, or our modern Reading office
Private Medical Insurance (Vitality Health)
Medical Cash Plan (Medicash)
Income Protection and Death in Service (YuLife)
25-28 days holiday (increases with tenure) + your birthday off
EV car scheme, Cycle to Work, Gym discounts, Costco membership
Buy/sell up to 10 days holiday annually
Pension scheme - 5.5% employer / 4% employee
Employee Assistance Programme
Professional & personal training budget
Quarterly check-ins & ongoing development support
Recognition & reward programmes - including spot bonuses and long-service awards
Award-winning culture - recognised as a Great Place to Work™ across multiple categories
🧠 About the Role
We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner.
You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365.
🔧 Key Responsibilities
Troubleshoot technical issues across Microsoft Power Platform tools
Provide clear, professional support to customers via ticketing systems and meetings
Collaborate with development and consulting teams on escalations
Track and document issues effectively to ensure timely resolutions
Stay up to date on platform updates and share insights with customers and team
Contribute to service improvement and internal knowledge base
✅ Ideal Skills & Experience
Experience supporting Power Platform (Power Apps, Power Automate, Power BI)
Exposure to Microsoft Dynamics 365 is a strong plus
Strong troubleshooting and customer service skills
Knowledge of SQL and databases is advantageous
Familiar with ticketing and CRM systems
Excellent written and verbal communication skills
Self-motivated, team-oriented and eager to learn
📍 Location & Working Style
Remote - UK
Onboarding will involve some in-office time
Typically 1-2 in-person team meetings per month