Job Title: Account Manager - Freight Forwarding Location: Eccles Hours: Monday-Friday, 9:00am-5:30pm Salary: Circa £30,000 Why Join? This is a fantastic opportunity to step into a pivotal role within the freight forwarding industry. As an Account Manager, you'll be at the heart of customer relationships, ensuring smooth operations and delivering exceptional service. You'll work closely with transport, imports, exports, and warehouse teams to provide tailored solutions that keep clients coming back. We're looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building strong partnerships. What You'll Be Doing Managing customer queries and escalations via phone, email, and face-to-face Collaborating with imports, exports, charter, domestic transport, and warehouse teams Raising and resolving issues with partners Handling spot quotes and supporting sales calls Developing a "hot prospect" list of new opportunities and recovering lost business Supporting external sales and onboarding new customers Driving efficiencies and identifying cost savings in processes Producing reports on turnover, margins, bookings, and business performance Contributing to project work and KPI tracking Staying up to date with compliance through training sessions What You'll Bring Minimum 2 years' experience in customer service or account management with...