3 Month Contract With A Local Authority
Job Purpose
To provide an efficient, reliable, and compassionate response service to users of Telecare, attending emergency alarm calls and supporting vulnerable and elderly individuals in their homes. The role ensures customer safety, wellbeing, and reassurance through timely and effective intervention.
Key Responsibilities
* Respond to emergency and priority alarm calls from vulnerable and elderly customers.
* Attend customer properties to provide practical help, care, and support as required.
* Liaise with the control centre, next of kin, care agencies, and emergency services during incidents.
* Maintain accurate, clear, and up-to-date records of visits and actions taken.
* Carry out routine visits to sheltered housing schemes when required.
* Install, test, and maintain telecare equipment including alarm units and pendants.
* Use mobile devices, tablets, and communication systems to receive and manage calls.
* Drive safely to attend callouts and maintain vehicle logs and equipment records.
* Work collaboratively with colleagues to ensure high levels of customer satisfaction and service delivery.
* Support continuous service improvement and assist in adopting new technologies.
* Participate in training, team meetings, and provide support/mentoring to colleagues when required.
Requirements
* GCSEs (or equivalent) including Maths and English (minimum Grade C / Level 4).
* Strong communication skills with the ability to engage empathetically with vulnerable individuals.
* Ability to remain calm and make decisions in emergency or high-pressure situations.
* Competent in using IT systems, mobile technology, and communication devices.
* Ability to work independently and as part of a team.
* Customer-focused approach with a caring and supportive attitude.
* Full UK driving licence.
* Flexibility to work evenings, weekends, bank holidays, and overtime where required.
* Desirable: experience in customer-facing roles, telecare, or care-related services; ability to speak Welsh or other community languages.
Additional Information
* Location: County Hall (base) with mobile/remote working across service areas
* Hours: 37 hours per week
* Role Type: Field-based with travel to customer homes
* Payment Frequency: Bi-weekly