Purpose
* Understand the client's range of product(s) and author aftermarket technical content
o operator's information and instructions
o repair procedures
o service and maintenance procedures
o product specifications
o electrical wiring and component information
* Understand and work with the departmental processes for the creation of documentation, and support both the off‑site full‑time Technical Author and on‑site Publications team in:
o task management
o artwork creation
o composition
o quality assurance and approval processes
o creation of the “master” English content being mindful of technical translations and localisation (not including the actual language translation)
Main Duties & Responsibilities
* Research, structure, author, and re‑author content for multi‑lingual end‑user technical documentation
* Liaise with the client to fully understand their publications requirements
* Work alongside, coordinate, and support the Technical Publications team with the creation and ongoing maintenance of aftermarket support literature
* Instruct the Technical Publications team in the required authored content and supporting illustrations
* Proof‑check and maintain documentation quality
* Maintain the technical glossary of terms
* Attend on‑site engineering/project meetings as and when required
* Visit the client’s production facilities to collate necessary source information
Knowledge, Skills, Qualifications and Experience
* Good communication skills, verbal and written, as well as task management and reporting skills
* Must possess the ability to write clear and concise technical prose and communicate information effectively
* Previous experience and knowledge of a topic‑based content management system, including the creation and formatting of content elements, topics, and formatting
* Ability to prioritise own workload to meet deadlines and targets
* Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners
* Aptitude for information/data gathering
* Possess a good understanding of engineering principles and processes
* Ability to read, and interpret engineering drawings, electrical circuit drawings, product specifications and industry standards
Qualifications
* Technical professional education or qualification (Degree/HNC, or equivalent) or have proven suitable time‑served experience (as appropriate)
Experience
* Professional experience in technical writing (particularly automotive manuals)
Key Competencies
* Achievement and drive
* Relationship building
* Interpersonal/influencing skills
* Decision making and judgment
* Customer focused
* Teamwork
* Flexible
* Cross‑functional working
Benefits and Compensation
* Competitive Salary
* Pension scheme with up to 6% employer matched contributions
* Life assurance
* 25 days holiday + 8 statutory bank holidays
* Holiday buy‑back scheme (5 additional days available)
* Salary sacrifice car scheme – a cost‑effective way to purchase a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria)
* Established hybrid working structure
* Enhanced maternity and paternity leave
* Employee Assistance Programme supporting wellness with immediate access for you and your family to:
o Virtual GP consultations and second opinions
o Mental health support and counselling
o Online physiotherapy
o Access to CONNECTPlus long‑term health condition support
o Wellbeing and healthy living support
* Cycle to work scheme
* Professional Membership and Study Sponsorship
* Quarterly employee recognition awards
* Employee referral scheme with financial reward
* Benefits hub with employee retail discounts
* Discounted eye test vouchers
Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. If you require any adjustments to allow you to take a full and active part in the selection process, please notify us as part of your application.
TVS has signed the Armed Forces covenant and is a forces friendly employer.
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