Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Purpose of the Role
We have fantastic opportunities to work in our food and beverage outlets ensuring the smooth service and running of our restaurants. As a Waiter you will be delivering a high level of service to all of our guests.
* Delivering the concept and ethos to the required five star standards
* Be able to competently maintain the operation of the restaurant and bars during service
* To inspire and motivate your peers to deliver outstanding customer service
* Responsible for cash and stock security
* Pro-actively learn and know in detail our Food and Beverage offerings, being able to passionately describe and sell this to our guest
* Carry out the set up and breakdown of the restaurant
About You
* Hardworking, friendly, team player with a passion and enthusiasm for delivering authentic Yorkshire hospitality
* Previous experience of working in a large upscale, high volume restaurant and bar is preferred however full training will be provided
* Be presentable, personable with outstanding customer service skills
* To go above and beyond with all guests whilst supporting fellow team members with respect
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
* A monthly service charge - typically £3,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Stream)
* Holiday Buy/Sell Scheme
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...
* Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
* Grantley Gateway - Discounts and cash back on shopping and trips out
* Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
* Complimentary bespoke uniform and annual shoe allowance
* Free sight tests for those eligible
* Onsite Team Gym with professional induction
* Refer a Friend Scheme where you can earn up to £1000
* 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
* Grantley Academy to support your development
* Annual paid volunteering days