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Admin/Complaints Manager
Permanent
£40-50K per annum
Based in Hertfordshire
General Description:
We are seeking a Program Delivery Manager to join our electrical testing team. This role involves leading our administration team to ensure the successful delivery of electrical testing work programs, primarily in the social housing sector. The Program Delivery Manager will also regularly engage with clients and serve as the primary contact for all contractual matters.
Responsibilities:
1. Manage client programs and schedules, ensuring timely delivery through effective leadership of the Administration team.
2. Participate in weekly client meetings and additional meetings as needed with the Electrical Testing Manager.
3. Act as the main contact for client queries and communicate internal issues, such as incorrect contact details.
4. Manage the complaints procedure from start to finish.
5. Contribute insights for the monthly Board report concerning the Testing department.
6. Ensure proper and consistent use of OneServe, including all data management tasks.
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