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Client:
Hays Travel
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
157a58631ccc
Job Views:
4
Posted:
29.04.2025
Expiry Date:
13.06.2025
Job Description:
The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship.
Hays Travel prides itself on delivering exceptional customer service; therefore, we require someone who shares the same values and ethos.
The successful candidate will be responsible for training delivery and assessment for a cohort of Retail apprentices working through their Travel Consultant Apprenticeship.
Main Responsibilities
* Assess, coach, and develop apprentices during their individual progress reviews, selecting quality evidence to showcase and stretch their capabilities.
* Deliver inspiring and motivational training that engages learners to achieve the desired impact.
* Evaluate the effectiveness of current training sessions, suggesting improvements.
* Research and write engaging training content for virtual and classroom delivery.
* Maintain strong awareness of Safeguarding, Prevent, and British values.
* Effectively communicate and positively promote organizational changes.
* Have a high level of competency with department and company technology.
* Self-reflect and identify areas for personal development.
* Exhibit a motivated ‘can do’ attitude, striving for excellence.
* Demonstrate exceptional time management, organizational skills, and attention to detail.
* Provide exceptional customer service at all times.
Qualifications & Experience
* Previous experience working in a Customer Service environment.
* Experience in Retail Travel sales.
* Experience in classroom/remote delivery.
* Experience delivering Core Skills.
Desirable but not essential
* Level 3+ qualification in Education and Training.
* Level 3 assessment award.
* Level 4 Quality Assurance.
* Excellent organizational and time management skills.
* Strong initiative skills to drive business objectives.
* Flexibility to meet business needs.
* Attention to detail and high accuracy.
Team Work
* Enthusiastic and proactive; able to work independently and as part of a team.
* Ability to work effectively with diverse backgrounds.
Communication
* Excellent verbal and written communication skills.
* Ability to liaise with staff at all levels.
* Effective motivational skills; maintain professionalism and positivity.
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