Join the CBRE Global Workplace Solutions team as a Contract Support! Are you skilled in Customer Service and Administration and, looking for a new role? CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Contract Support to join our team in Leeds. What You'll Do: Customer Service & Communication: Ensure customer satisfaction by providing prompt, professional service, accurately assessing needs, and facilitating clear communication. Work Order & Resource Management: Raise and assign work orders to the appropriate resources. Allocate internal engineers to callouts and maintenance visits, ensuring adherence to Service Level Agreements (SLAs). Contract & Performance Management: Understand the contract scope and seek improvements to boost performance and meet client needs. Supply Chain & Team Coordination: Streamline work order processing by coordinating with relevant teams. Manage supply chain partners and CBRE engineering teams to ensure prompt service delivery within SLAs. Documentation & Record Keeping: Track calls, update records, and manage systems (CAFM), to ensure accuracy and compliance. Culture & Compliance: Foster CBRE's RISE values within the team and assist with other assigned duties. What We're Looking For? Qualifications: Good basic education (GCSE or equivalent) including English and Maths. Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups). Experience with CAFM systems would be advantageous. Experience & Skills: Customer-focused experience with excellent communication and organisational skills. Experience in a facilities management environment or a scheduling role, would be beneficial. Attributes: Detail-oriented, reliable, and able to work independently and as part of a team. Why CBRE GWS? Join a leading global company and expand your horizons. Enjoy ample opportunities for skill development and professional advancement. Contribute to a safe, inclusive, and positive work environment. Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now