Job Description
Reports to Chief Operating Officer
Location: Southwark, London. Hybrid working. Tuesday, Wednesday and Thursday are mandatory in office days. On Monday and Friday staff can choose to work from home.
The Diversity Standards Collective
The Diversity Standards Collective (The DSC) is the world’s cultural research agency. Working with our diverse, intersectional Collective, we specialise in connecting organisations with diverse, intersectional communities to uncover deep cultural insights.
Our clients include the world’s biggest brands and creative agencies, including McDonalds, Danone, Netflix, Amazon, Mother London, Mindshare and Pablo.
As a business, we are entering a new phase of growth, with a strong focus on our research.
Our values are Curious, Dynamic, Ambitious and Accountable, and have a strong team that shares these values.
Job Overview
We are looking to recruit a Business Director to focus on driving growth, managing client relationships and ultimately ensuring the successful end to end delivery of our research projects with the support of a small, talented team.
We’ve got great ambitions, and are really excited about what’s coming up for us.
This person will lead a small team of Account Managers / Client Services and Research & Insight professionals to deliver research and insight projects for our clients, develop strategic partnerships, and expand our client base.
In the first instance, this person will need to take ownership of some key client relationships and accounts as maternity cover.
This role requires significant independent responsibilities and will provide excellent prospects for career growth. You will report into the COO and have close relationships with the Founder and all of the C Suite leaders within our business.
Previous experience of working in a research and insight agency would be highly advantageous. Applicants may also have experience of working in a brand consultancy, or advertising agency where research and insight was a key part of their working process.
We need someone who thrives in a fast-paced, ever-changing environment, and who is willing to go above and beyond. This role requires a proactive mindset, a willingness to learn and adapt, and a passion for making a difference.
KEY RESPONSIBILITIES
Ownership of our client relationships and client experience
* Managing some client relationships directly and overseeing / line managing two Senior Account Managers (and an Account Executive in the future) across their day to day accounts.
Team Leadership
* A naturally inspiring leader, you will be excellent at getting the most out of teams and setting people up for success.
* Supporting your teams’ personal growth through coaching, mentoring and regular feedback, you will lead the team from the front and bring people together with shared goals, and clear roles and responsibilities.
Overseeing Research & Insight delivery
* Ensuring the highest standards of delivery on every project - making sure we maximise on every opportunity and every brief we receive.
* Embedding best in class processes, systems and frameworks and encouraging widespread use of our tools (such as Asana) across the business so that we are working in the most accurate and efficient way we can.
* Proactively addressing challenges, and recommending new ways of working, processes and solutions to address these.
Supporting the COO and Founder with new business opportunities
* Creating pitches and RFP content with the support of the wider team, attending new business meetings and presenting company credentials and capabilities (across Research & Insight) with gravitas.
Financial Management and strategic account management
* Taking ultimate responsibility for client budgets and ensuring we are resource, time and cost effective in our approach to client projects.
* Ensuring we learn from projects and leading on wash up meetings and financial review meetings - proactively suggesting how we can drive growth and learn from previous projects.
Championing inclusion and diversity
* Leading by example in the way that you work with clients and your teams to ensure everyone has a voice and everyone has an opportunity to grow and reach their best potential.
* Proactively exploring opportunities for our business to become even more accessible and inclusive in our practices.
REQUIREMENTS
Equally relationship led and strategically minded, you will know how to get the best out of clients and teams, driving insight projects through proactively and achieving completion at the highest standard.
Experienced in delivering research and insight projects from brief to completion, with an awareness of different research methodologies and the latest approaches. Having experience of inclusive research or research focused on diverse communities would be particularly beneficial.
Comfortable working independently as well as managing a team - able to get on and do the day to day work as well as step back to see the bigger picture as and when required.
A skilled relationship builder; great at managing with the wider team and managing and growing client relationships.
INTERVIEW PROCESS
If your application is successful, we’ll invite you for an interview for a first stage, which will be in the form of a video call. Please do let us know if you think you’ll need any accessibility support to attend.
#J-18808-Ljbffr