About the role As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives. Responsibilities Assist with hearing screening and pre-consultation procedures Support Audiologists during hearing tests and fittings Provide advice on hearing aid care, maintenance and use Deliver ongoing customer support including follow-up appointments and adjustments Maintain accurate customer records and handle administrative tasks and handle administrative tasks Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres Stay informed about hearing care products and developments What we’re looking for We are looking for someone with a friendly, patient-focused approach and excellent communication skills. Strong organisational and problem-solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role. What we offer Full training and development including the potential to progress to a Hearing Aid Audiologist A supportive, family-run working environment Flexible working patterns Competitive salary and benefits Opportunities to work across both hearing and optical services 28 days annual leave including bank holidays (pro-rata) Generous staff discount scheme