Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 13 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website. We are currently looking to recruit a part-time Home Stylist (20 hours per week) to support our Retail Team, based at our brand-new concession in Fenwick Newcastle. OKA Newcastle is our third concession, following the successful introduction of the brand into the renowned Hoopers Department Store in Tunbridge Wells, Kent, and more recently, the opening of an OKA concession within the Redbrick department store near Leeds. ABOUT US We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Home Stylist with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Home Stylist is responsible for providing an enhanced retail experience for OKA customers through the provision of instore design, room planning and styling services. KEY RESPONSIBILITIES Providing customer consultation via email, phone, face-to-face and digital appointments Creating and presenting design plans to customers using VectorWorks, Photoshop and MS Office Building a strong customer data base and capturing key customer data via Salesforce, Hero and till processes Identifying leads for larger projects and passing these to the Interior Design Service (IDS) Generating and maximising project revenue to meet sales targets Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes Liaising with Delivery and Warehouse teams to ensure deliveries are complete and compatible with stock availability Provision of exceptional customer service, from initial enquiry through to project completion, follow up and after care Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas Role-modelling our Company Values and Behaviours OUR VALUES Put the Customer First - provides exceptional internal and external customer service at all touchpoints Be In It Together - approachable, personable, committed to shared success Think Big - creative, innovative, solutions orientated Own It - curious, persistent, drives results Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity ABOUT YOU Experienced retail professional Passion for delivering exceptional customer service Confident communicator with excellent interpersonal skills Natural flair for interior design, styling and store merchandising Experience and enthusiasm for high-end retail environments Extensive selling skills and the ability to motivate others Good eye for detail Flexible approach to working hours as the sector demands Tenacious, hardworking and reliable A creative, problem-solving spirit Passion for the OKA brand OUR BENEFITS PACKAGE 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases Day off for your birthday Health Cash Plan Generous staff discount Enhanced Maternity Pay Employee Assistance Programme Eligibility for a discretionary company Bonus Scheme Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more. If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.