Salary £31,350 a yearLocation DerbyshireHours per week 37.5Contract type Fixed Term until March 2027As an IDVA Service Team Leader, you'll oversee the day-to-day running of our client's Derbyshire IDVA Service. You'll work with the service manager to manage and develop the team to work within a multi-agency framework to provide a quality and proactive service to people affected by domestic abuse. You'll also be responsible for monitoring and developing the service to maintain positive stakeholder relationships. Job requirementsWork closely with the Service Manager to ensure customers receive a professional, timely and coordinated service with clear, up-to-date advice on available options. Lead on advocacy for customers with criminal justice services, housing, children's and adult services, and other partner agencies. Lead, manage and support a team to deliver trauma-informed, person-centred services, ensuring staff work safely, effectively and efficiently. Support daily triage, allocation of cases and high-quality case management, including audits to ensure accurate records and GDPR compliance. Manage and resolve escalated customer issues and concerns. Monitor outcomes and reporting on case management systems to support service evaluation and stakeholder reporting. Participate in the Managers' on-call rota and deputise for the Service Manager when required. What they're looking forRelevant IDVA qualification or willingness to complete Safelives training. A good level of education such as GCSE English and maths, or equivalent. Evidence of self-development or formal learning and development in sector skills. Minimum 2 years experience of supporting individuals who have experienced domestic violence, forced marriage or 'honour-based violence' in an IDVA role or equivalent. Experience in team leadership, supervision and case management. An understanding of domestic abuse, including the impact on those affected by it and the legal and practical remedies available to them. An understanding of safeguarding issues and procedures and legislation relating to domestic violence. Good crisis management skills and the ability to work effectively under pressure and to deadlines. IT literate and confident with Microsoft 365 and case management systems. DBS check and Police vetting. Full UK driving licence with access to own vehicle for work. Be a catalyst for change and help them impact the way their region addresses abusive relationships. Apply now!