Job Description
The Company:
We are a founder led and owned British heritage leather goods and accessories brand. Born 45 years ago, we have been designers, manufacturers, wholesalers and retailers and, like our products, we hope we get better with age! Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead.
The Role:
This role supports the day-to-day trading and commercial performance of our ecommerce website.
You will help deliver trading plans, optimise onsite performance, and ensure the website is commercially effective, customer-focused and performing to a high standard. This is a hands-on role, ideal for someone who enjoys working with data, spotting opportunities, and turning insight into action.
This is not a passive “site admin” role. You’ll be involved in actively improving performance, supporting optimisation activity, and helping drive measurable revenue and conversion growth.
Where:
Based at our stables in Great Gaddesden, Hertfordshire, our team enjoys working together - collaborating, sharing ideas and being part of a family at work.
When:
Monday - Friday (office based & ideally 37.5 hours per week)
Reporting to:
Head of Ecommerce & Technology
Your character and skills will include:
* Commercially minded with a strong interest in ecommerce performance and trading
* Analytical and confident working with data, but focused on practical action
* Customer-journey focused, with an eye for detail and usability
* Comfortable prioritising tasks in a fast-moving environment
* Proactive and willing to challenge constructively when something isn’t working
* Strong Excel skills and confidence working with large datasets
* Organised, dependable and calm under pressure
* 2+ years experience working in ecommerce trading, merchandising or digital performance (fashion, lifestyle or retail preferred)
Our values:
* AUTHENTICITY - Being sincere, genuine and honest at all times; be your true self.
* COLLABORATION - Working together effectively to achieve our goals; share and communicate.
* PRIDE - Aspiring to be the best in everything we do; show your passion and how much you care.
* TRUE GRIT - Showing determination and perseverance in all that you do; never give up.
* VISION - Using your creativity and experience to plan for the future; never stand still.
Your Main Responsibilities will include:-
Trading & Performance Support
* Support daily, weekly and monthly ecommerce trading activity
* Assist in monitoring key performance metrics including revenue, conversion rate, AOV, return rate and margin
* Help execute the ecommerce trading calendar including campaigns, product launches, peak periods and promotions
* Ensure onsite activity aligns with stock availability, margin targets and commercial priorities
* Spot underperformance and escalate opportunities or issues quickly
Conversion Rate Optimisation (CRO) Support
* Support the delivery of the CRO roadmap
* Assist in analysing funnel performance, drop-offs and customer journeys across device types
* Identify opportunities across PLPs, PDPs, navigation, checkout and onsite content
* Work with Technology and UX partners to help scope and deliver improvements and tests
* Support test tracking and reporting, helping quantify results and capture lessons
Product, Merchandising & On-Site Execution
* Support the execution of merchandising rules, sorting logic and promotional application
* Assist in ensuring product data accuracy across pricing, promotions, attributes and availability
* Monitor product and category performance including sell-through, returns and full-price vs off-price trends
* Support analysis that helps influence onsite product positioning and trading decisions
* Ensure the website is always commercially relevant, customer-friendly and aligned with current priorities
Data, Reporting & Insight
* Support the monitoring of website performance and customer behaviour
* Help produce clear and actionable reporting for ecommerce performance reviews
* Assist in maintaining ecommerce dashboards and ensuring reporting accuracy
* Contribute to weekly performance updates including what is working, what isn’t, and suggested actions
* Support forecasting, planning and post-campaign analysis through accurate data and insight
Cross-Functional Collaboration
* Work closely with Merchandising, Marketing and Technology teams to support ecommerce priorities
* Help ensure campaign launches and onsite execution are delivered smoothly
* Support post-launch reviews and performance analysis to drive continuous improvement
* Act as a reliable ecommerce contact for day-to-day updates, checks and onsite actions
What Does Success Look Like?
Consistent improvements in onsite execution, customer journey performance and trading effectiveness, contributing to measurable growth in conversion, revenue per session and overall ecommerce performance.
KPIs
* Conversion rate and funnel performance
* Trading calendar execution and campaign delivery
* Product performance insights (including full-price vs off-price trends and Men’s category mix)
* Revenue contribution vs forecast (supporting delivery and reporting)
* Accuracy and effectiveness of onsite merchandising and promotional execution