Salary: £42,000 - 42,000 per year Requirements: We are looking for a confident, client-focused, and technically sharp individual with the following qualifications and attributes: Strong hands-on experience with Windows 10 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies such as Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, and FAP Knowledge of PC setup, TCP/IP networking, and system configuration Experience with cloud platforms like Office 365, Google Workspace, AWS, or Azure Ability to troubleshoot client-side apps (e.g., Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication skills, with confidence in speaking to users at all levels Responsibilities: As a hybrid 2nd Line IT Support Engineer, I will be the face of our technical support service, resolving issues in person and remotely while maintaining outstanding customer satisfaction. My day-to-day responsibilities will include: Delivering Tier 1 and Tier 2 technical support professionally and efficiently Troubleshooting issues remotely and on-site, escalating to Tier 3 when necessary Owning and resolving queries within agreed SLAs Managing my ticket queue and documenting every step Maintaining accurate client records and configuration changes Creating and updating knowledge base articles for clients and fellow engineers Recommending IT system improvements and evaluating client infrastructure Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP, and more Advising on hardware solutions (e.g., laptops, WAPs, storage devices) Working with third-party vendors to resolve software and hardware problems Installing, repairing, and configuring hardware, software, and peripherals Maintaining and modifying networking equipment and systems Researching new technologies and recommending enhancements Supporting IT projects, from design to implementation Technologies: AWS Active Directory Azure Cloud Hardware Hyper-V Support LAN macOS Office 365 TCP/IP Windows More: This role offers a hands-on, varied workload with no dull days. I will have direct client interaction that makes a real impact, an opportunity to shape IT systems and suggest improvements, and involvement in exciting infrastructure and implementation projects. Plus, I will be part of a supportive and collaborative technical team. If I am ready to make my next career move, I can apply now and bring my expertise to a team that values initiative and innovation. I appreciate the time and effort invested in my application. While we strive to respond promptly, I kindly ask for understanding in case of delays. If I do not hear back within 10 days of submitting my application, it may mean I have not been successful this time. However, my CV will be kept on file for future opportunities. last updated 6 week of 2026