Sales Development Coach Job Description: As an SDR Coach, you'll play a key role in helping our Sales Development Representatives shine in their roles, having meaningful conversations with customers and prospects to explore how Sage solutions can support their business goals. You'll be a trusted subject matter expert, providing ongoing guidance, support, and development to embed a performance-focused mindset across the team. Working closely with the leadership team, you'll set clear, achievable objectives and measure success while partnering with SDRs to identify opportunities for improvement. Your insights and coaching will drive best practices, enhance the customer experience, and help the team achieve their commercial goals. Using your expertise and experience, you will provide tailored coaching and support to help SDRs excel and exceed their performance goals. Working closely with leadership and sales enablement, you will identify skills gaps, highlight training needs, and embed call standards that drive consistent performance improvements across the team. This is a hybrid role - three days per week in our Newcastle office Key Responsibilities: - Act as a role model, demonstrating the behaviours expected from SDRs. - Motivate and inspire the team to achieve challenging goals through example and effective coaching. - Drive continuous improvement across the team. - Coach individuals to enhance performance and support their development using appropriate techniques. - Provide timely and accurate feedback to SDRs and team managers. - Maintain skills assessments and coordinate training and coaching plans with the enablement team to address performance gaps. - Keep detailed coaching records, including objectives and outcomes aligned with the coaching plan. - Lead calibration sessions to embed best practices across the team. - Maintain your own product and procedural knowledge. - Develop and maintain a knowledge base and FAQs for managers within SalesHood. - Support managers in taking ownership of customer queries and encourage them to exceed expectations where appropriate. - Provide accurate and timely feedback to managers as needed. - Undertake any other duties as assigned by the Team Manager within the scope of the role. Must have: - Experience in coaching or a similar role - Results-oriented, highly organized, and driven to succeed - Strong product knowledge - Excellent verbal and written communication skills, including giving and receiving feedback - Ability to motivate and develop people through coaching - Growth mindset: embraces challenges, learns from feedback, adapts, and introduces innovative solutions - Strong team player with ability to build effective relationships - High level of customer focus - Influencing, negotiation, and presentation skills - Familiarity with continuous improvement methodologies Desirable: - Experience in a customer-facing role - Root cause analysis and problem-solving skills - Experience in a SaaS environment Your Benefits - Competitive base salary and commission structure - Comprehensive health, dental and vision coverage - Work away scheme for up to 10 weeks a year - On-going training and professional development - Paid 5 days yearly to volunteer through our Sage Foundation - Flexible work patterns and hybrid working LI-VK1 Function: Performance Marketing Country: United Kingdom Office Location: Newcastle Work Place type: Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.