You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Community Safety Team, you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean, and attractive as possible.
An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets are adhered to within a customer-focused framework. Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
Requirements:
* Social housing experience in a Community Housing Manager position.
* Excellent communication skills, ensuring a polite and courteous manner, as you will be working closely with customers and external agencies.
* Experience in tenancy and estates management, with knowledge of housing and tenancy legislation and procedures.
* Demonstrated tenacity, resilience, attention to detail, and a commercial approach, with examples of service delivery improvements.
* Ability to support others and work autonomously, maintaining motivation.
* A basic DBS check is mandatory for this role.
We are a large, diverse, and ambitious business, offering a comprehensive benefits package including:
* Competitive salary with annual reviews
* Pension with up to 7% matched contributions
* Up to 35 days of annual leave, with buy/sell options
* Healthcare cashback plan up to £500 annually
* 2% bonus scheme
* Training and development opportunities
* Discounts on shops, cinemas, and more
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