All applicants must be able to provide evidence of their Right to Work in the UK.
Valid UK Driving Licence is preferred due to location
Employee Benefits - What we offer you
We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:
* Meals on Duty: Enjoy complimentary meals during your shifts.
* 30-Minute Paid Break: Take a paid break to recharge during your shift.
* 28 days Annual Leave (Pro-Rata) - Days Increasing with Service: We value loyalty and celebrate long service by increasing annual leave days over time.
* Birthday Day Off - A day to use in your Birthday Month for you to take the time to celebrate
* Discounted Membership Fees at Nádarra Spa: Access discounted membership fees at Nádarra Spa after completing the 6-month probation period.
* Access to Hospitality Rewards: Explore a range of health and wellbeing benefits, as well as discounts on everyday goods and services through our online platform, Hospitality Rewards. Make your leisure time more accessible and affordable. Available after completing the 6-month probation period.
* NEST Pension Scheme: All eligible employees can participate in the NEST Pension Scheme with the option to opt out.
* Free Hospitality Action Employee Assistant Programme: Access specialist support services through the Employee Assistant Programme provided by Hospitality Action, free of charge.
* Gratuities and Service Charges Paid Monthly: Receive gratuities and service charges as part of your monthly pay.
* Regular Rewards and Recognition: Be recognised for your hard work with monthly, annual, and long service awards.
* Employee Discount and Staff Offers: Enjoy discounts and special offers exclusive to staff members.
* Uniform Provided for Guest-Facing Roles: Receive a uniform tailored for guest-facing positions.
* Free On-Site Parking: Conveniently park your vehicle on-site at no cost.
Contract & Salary:
* Full Time 45 hours per week 5 days per week
* 9 hours shifts
* Working Pattern - 22.00pm until 07.00am
Main Responsibilities
The following are specific responsibilities and contributions critical to the successful performance of the position:
* Look after Reception during the hours of 10.30pm and 7.00am ensuring a clear handover of all issues with the outgoing/incoming Reception at both the start and the end of the shift
* Answer the telephone responding to internal enquiries and taking a message for external enquiries for Reception to call back at an appropriate date and time
* Book in late arriving guests
* Manage ‘walk in’ bookings taking debit/credit card payments based on the rate advised by Reception on handover
* Security of the hotel during the evening and night
* Responsible for the safe keys and for checking the contents on handover from the Receptionist on arrival and on for checking on handover in the morning
* Book in guests arriving early/book out guests leaving early
* Greeting and assisting visitors and residents on their way in and out of the hotel
* Responsible for making and delivering room service sandwiches between 10.30pm and 07.00am
* Support the restaurant staff by setting up the breakfast buffet table with orange juice and fruit segments
* Set up conference, restaurant and function rooms ready for the next day
* Make wake up calls for guests scheduled for before 07.00am
* Manage guest noise
* Collect breakfast room service orders and take them to the kitchen
* Deliver morning papers to rooms
* Ensure all public areas are clean and tidy
* Complete the Night Porter’s incident book each shift so Reception are aware of any issues that have taken place
* Complete the accident book in the event of any guests having an accident
* Assist with maintenance as required by the Maintenance Manager
* Any other duties as reasonably required
What we are looking for
* Immaculate presentation
* A clean and valid British driver’s license
* Must be conversant in manual handling procedures
* Excellent verbal communication skills
About Us
The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales.
We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod’s Bar & Lounge and a Five-Bubble rated spa – Nàdarra Spa - as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking.
The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.
We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.
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