The Customer Success Administrator plays a key support role in ensuring smooth customer service and administrative operations. This position is responsible for handling customer enquiries, processing orders, maintaining records, and supporting the wider team with day-to-day administrative tasks.
The ideal candidate will be organised, friendly, and proactive, with a strong attention to detail and a customer-first attitude.Key Responsibilities:
Customer Support & Service
* Respond to customer enquiries via phone, email, and chat in a timely and professional manner
* Provide accurate product/service information and resolve customer queries
* Maintain excellent customer relationships through clear and friendly communication
* Assist with handling complaints or issues, escalating where necessary
Administration & Data Management
* Input and manage customer data and correspondence in the CRM or relevant systems
* Process orders, returns, and invoices accurately and efficiently
* Maintain and update internal records, reports, and files
* Support the team with administrative tasks including document preparation, filing, and scanning
Team & Operational Support
* Liaise with other departments (e.g. sales, accounts, logistics) to support customer needs
* Help coordinate internal communications related to customer feedback or updates
* Contribute to continuous improvement of customer service processes
Key Skills & Attributes:
* Strong written and verbal communication skills
* High attention to detail and accuracy
* Customer-focused with a helpful and positive attitude
* Good time management and ability to prioritise workload
* Confident using Microsoft Office (Word, Excel, Outlook); experience with CRM or order systems is a plus
* Able to work both independently and as part of a team
Qualifications & Experience:
* Previous experience in a customer service or administrative role preferred
* GCSEs (or equivalent) in English and Maths required; further qualifications in business admin or customer service are an advantage
* Training will be provided for the right candidate
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